Accessibility
Accessibility statement for the North London Mental Health Partnership website
This accessibility statement applies to the North London Mental Health Partnership website.
This website is run by the North London Mental Health Partnership which is formed of Barnet, Enfield and Haringey Mental Health Trust and Camden and Islington NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (ReachDeck)
- We’ve also made the website text as simple as possible to understand
AbilityNet has advice on making your device easier to use if you have a disability.
Screen reader
We aim to make our website as accessible as possible to those with visual, hearing, motor and cognitive impairments. We have a ‘Reachdeck’ tool linked to our website which offers speech, reading and translation support – look out for the orange button in the top left corner of each page.
How accessible this website is
We know some parts of this website are not fully accessible:
- PDF documents are not fully accessible to screen reader software
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:email communications@candi.nhs.uk
We’ll consider your request and get back to you in three working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications Team by email communications@candi.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The North London Mental Health Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to non-compliances listed below.
Non-compliance with the accessibility regulations
- Some buttons are not larger than 44×44 pixels (WCAG 2.5.5).
- In soft contrast, our logo doesn't have enough contrast with the background (WCAG 1.4.3).
- At all zoom levels, the main menu can't be easily closed with keyboard only (WCAG 1.4.13).
- At high zoom levels, sometimes breadcrumbs force the page to scroll in two dimensions (WCAG 1.4.10).
These issues will be fixed when we find them, either through accessibility audits or regular content review:
- Some pages and documents have a reading age higher than 16 (WCAG 3.1.5). We regularly review our written information to ensure everyone can understand it, but sometimes we have to publish information of a legal or clinical nature. Where possible, we link to additional information that is easier to read.
- Some of our PDFs do not have accessible titles: we know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use open standards (such as CSV) and HTML pages instead. Where we find documents that are not accessible, we will either fix them, convert them to HTML pages, or remove them.
- Some of our embedded videos may not have names that are readable by screen readers (WCAG 4.1.2).
- Some images on the news page dont have alternative text, these are being resolved by the team currently.
Content that’s not within the scope of the accessibility regulations
PDFs and non-HTML documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
We will be reviewing all PDFs on our website to make them accessible.
Preparation of this accessibility statement
This statement was prepared on Monday 18 December 2023. The statement will be reviewed annually. It was last reviewed on 10 April 2025.
