Beseen platform

When your GP sends us a referral, the Community Single Point of Access team will check if our services are suitable for you and whether using the beseen platform would be helpful for your assessment.

If it is, you will receive a secure text message link to access the questionnaire. Not everyone will receive a questionnaire, as this depends on your symptoms and the type of support you require. 

You can complete the questionnaire on a mobile phone, or by copying the link into a browser on a laptop, desktop, or tablet. The questionnaire will guide you through: 

• questions about what you would like from treatment 
• multiple-choice questions about your experiences
• questions about your current situation and sources of support 
• optional sections for specific experiences 
• space to describe things in your own words 

For more information, please read our FAQs about how the beseen platform works. 

The questionnaire asks about things like: 

• Mood and depression
• Different types of anxiety
• Panic
• Sleep difficulties
• Trauma-related experiences (optional)
• Obsessive thoughts and compulsive behaviours (optional)
• Eating concerns (optional)
• Alcohol use
• Drug use
• Impact on daily life
• Social support and circumstances

Please note: The beseen platform is not suitable for people experiencing a mental health crisis. The platform is not monitored 24/7. If you need help now, please follow this link for support and crisis numbers. The beseen platform does not screen for neurodevelopmental conditions or mental health symptoms in individuals under 18 years old. 

The questionnaire usually takes 40-60 minutes to complete, though this may vary. You can save your progress to return to it later if you need to. You will have seven working days to complete the questionnaire. If it’s not finished within this time, the link will expire and any information you’ve entered will not be sent to the Mental Health Team.

Before any sensitive sections, you’ll see content warnings explaining what’s coming next. Some sections are optional – you can choose whether to complete them, and you can discuss these areas later with your healthcare professional when you feel ready.

The beseen platform includes: 

• Clear explanations of what will be asked
• Options to take breaks when needed
• Automatic saving of your progress
• Information on how to access urgent help if required
• A combination of multiple-choice questions and free-text section 

Please be open and honest in your responses – this helps our Mental Health Team understand your experiences and provide the most appropriate support. Once completed, your responses will be shared securely with the Mental Health Team who will be arranging your assessment.