Service User and Carer Involvement
Service User and Carer Involvement
At North London NHS Foundation Trust our strategy sets out a clear purpose and vision which we can only achieve by ensuring that the service users and their carers are involved and at the heart of everything we do.
- Our Purpose: Working with our communities to improve mental health
- Our Vision: Better Mental Health. Better Lives. Better Communities
When we talk about service users we are referring to the people/patients who access our services. When we talk about carers we are referring to the family and friends of our service users, those who provide unpaid care and support to them.
Sharing your experiences, knowledge and ideas allows us to understand how we can improve things, where things are working well or not so well. We need you to be part of helping us think about creating solutions and improved ways of working.
How you can get involved
We have an Involvement Register which you can sign up to via this link or by contacting the Service User and Carer Involvement and Engagement Team (see below for contact details). You can find more information in our Involvement Register Leaflet .[docx] 167KB
The Trust’s Involvement Register is a confidential list of our current or former service users and carers who would like to get involved with activities and projects at the Trust as Service User or Carer Representatives.
People who join the register will receive communications from us about opportunities to get involved and information and activities they may be interested in.
What’s in it for you?
- It can provide a sense purpose and help to build confidence.
- It can help people feel like an equal partner in care, decision making and gain influence within the Trust and its services.
- It’s a way to develop skills or experience or use existing skills or experience to help others and improve services.
- It’s a way to meet new people, make friends, build communities and support networks.
- It’s a way to have their voice heard, contribute or give something back.
- It can be a pathway into volunteering, work or careers like peer support work.
- Reward and recognition for their contributions, e.g. thanks, training, payment
Types of Involvement activity
- Taking part in staff recruitment by sitting on interview panels
- Working with staff to design and deliver training
- Attending focus groups and workshops to help us develop new services, strategies, policies and communication materials
- Auditing our services and supporting us to develop plans to help us improve
- Working with our Quality Improvement staff to help us improve a specific area of care
- Becoming a committee member to bring a service user or carer perspective
- Coproducing services, or their transformation and delivery, working in equal partnership with our staff and leaders.
Contact the Service User and Carer Involvement and Engagement team
Team email: nlft.engagement.experience@nhs.net
Charlotte Wormald, Involvement and Engagement Facilitator
Dev Malhi, Involvement and Engagement Facilitator, 07789 812 705.
Joanne Scott, Service User and Carer Involvement and Engagement Lead, 07833 200188.
Charlotte Wormald, Involvement and Engagement Facilitator
Dev Malhi, Involvement and Engagement Facilitator, 07789 812 705.
Joanne Scott, Service User and Carer Involvement and Engagement Lead, 07833 200188.
