Community single point of access (Community SPA)

We have established a Community Single Point on Access (Community SPA) pathway for adults and older adults accessing non-emergency mental health services across the five boroughs of Barnet, Camden, Enfield, Islington, and Haringey. This pathway has simplified and improved access to services, ensuring a more efficient, consistent, and user-friendly experience for referrers and individuals.

Why have we done this?

  • There is a national and regional direction towards establishing services using the single point of access model.
  • The "no-wrong-door" approach makes it easier for GP referrers to access the right services for individuals without unnecessary delays.
  • Community mental health services handle over 2,000 referrals each month, mostly from GPs. The Community SPA streamlines processes and utilises digital solutions to enhance efficiency, in line with the NHS Ten Year Plan.

What does this mean for referers?

  • A simplified referral process, ensuring that referrals are directed to the right service without unnecessary handovers.
  • A more coordinated and efficient system, reducing administrative burdens and response times.
  • You can provide input and feedback on this approach, helping to shape how referrals are managed.

Single referral form

  • A standard single referral form is in place via EMIS for GPs to use for non-urgent adult secondary mental health services.
  • This is part of a wider move toward a single point of access across all North Central London.
  • The form has replaced existing local versions over time, creating consistency across boroughs.
  • You can find the form in EMIS within the NCL global documents folder under the name “Single point of access to adult mental health service – NLFT” in the mental health folder.
  • As with all referral forms in EMIS global documents, this form will launch and prompt the user to pick appropriate investigations, problems and consultations.
  • Any queries regarding the form can be sent to: nclicb.itandsystems@nhs.net

Get involved

We are committed to working collaboratively with referrers, service users, and staff to design and implement our approach. We will be hosting engagement sessions and workshops to gather insights and ensure the system meets your needs.

Thank you for your support in shaping a more accessible and effective mental health referral system.

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