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Shaping our Quality Priorities for 2026/27
Thank you to everyone who took part in our recent Quality Priorities engagement session, which focused on shaping what matters most for quality, safety and experience at North London NHS Foundation Trust in 2026/27.
The session brought together service users, carers, external stakeholders and staff, and used live Mentimeter questions throughout to gather views. We’re grateful to everyone who shared their priorities, ideas, and reflections.
The session:
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Looked back at progress against our 2025/26 Quality Priorities
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Set out proposed areas of focus for 2026/27
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Asked participants, via Mentimeter, to tell us: how we should achieve each proposed priority and which priorities should be given the greatest emphasis
Proposed Quality Priorities for 2026/27
At the session, we shared the Trust’s proposed Quality Priorities for 2026/27, grouped under three themes. These reflect our strategic aims and areas where we know improvement will have the greatest impact.
Patient safety
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Review and strengthen our patient safety incident response processes (PSIRF)
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Improve care planning and safety planning , ensuring these are meaningful and co ‑ produced
Clinical effectiveness
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Improve the effectiveness and quality of clinical pathways across crisis, community and inpatient services
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Strengthen falls prevention and management
Patient experience
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Strengthen complaints management, responsiveness and learning
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Strengthen service user and carer involvement and co‑production
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Build a compassionate, learning ‑ focused culture
What people told us in the session
People shared clear and consistent messages about what matters most for quality, safety and experience across the Trust.
1. Patient safety
Attendees highlighted the importance of:
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Care plans and safety plans that are meaningful, simple and genuinely co‑produced
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Involving service users and carers as equal partners
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Ensuring learning from patient safety incidents is shared clearly and leads to real change
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Embedding a learning, just culture rather than blame
Care planning and safety planning was seen as the most important area to focus on within patient safety.
2. Clinical effectiveness
Feedback emphasised the need for:
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Clear, joined ‑ up pathways across crisis, community and inpatient services
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Better transitions and communication between teams
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Reducing unwarranted variation and improving consistency of care
Improving the effectiveness and quality of clinical pathways was identified as the top clinical effectiveness priority.
3. Patient experience
Across responses, people stressed that:
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Staff wellbeing, leadership and organisational culture are fundamental to delivering high ‑ quality care
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Co‑production needs to be meaningful, supported and properly resourced
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Learning from complaints, feedback and experience should be visible and lead to action
Building a compassionate, learning ‑ focused culture was seen as the most important patient experience priority.
Next steps
We’ll now review all of the feedback shared during the session in detail and use this to help finalise our Quality Priorities for 2026/27. The final priorities will be shared with staff and published on our website by 8 May , followed by a dedicated governor engagement session on 28 May. We’ll also continue engagement with statutory stakeholders, including the ICB and Healthwatch, and take the proposed priorities through the Joint Health Overview & Scrutiny Committee .
Our final Quality Account, setting out the agreed priorities, actions and measures, will be published on 30 June.
We’ll be back in touch with updates on next steps and how the feedback from this session has helped shape our final priorities.
